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  • Customers like
    • Product 11
    • Customer service 5
    • Staff 2
  • Customers don't like
    • Customer service 8
    • Communication 2
    • Post sale service 1

So, my story goes like this: I was looking for a pool service company in the Bucks County, PA, area that could give my pool the magnificent look I have always desired it have. Late this winter, I came across Carlton Pools online. The website looked nice, and as I browsed through the site, I noticed they had some great looking pool shapes, as well as some advice that I could use to spruce up the look of my backyard. After mulling it over with my wife, I decided to give them a call. Now, here I am sitting here at home on April 22nd, 2016 writing... Read more

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My fiance and I just bought a house and we decided immediately that we had to have a pool. All I want is to lay back and relax in the backyard and have something our kids will grow up with. I called Carlton Pools because I heard about how great they were from our friends and family. When we called them at first they were super friendly and everything seemed to be going fine. They said they would have to talk to a designer and check back. Well it's been two days and no call. I'm going to call again but I think this is pretty bad communication.... Read more

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I recently visited the Carlton Pools retail location in Warminster, PA. I have been shopping around for someone to install an in ground pool at my home, so I figured I would give this company a try since they are not too far away. When I walked in the store, I was pleasantly surprised. They have pool toys, chemicals, cleaners, and event patio furniture for sale. I chatted with someone about my thoughts on a new pool, and after about ten minutes I was convinced and choose them for my install. Can’t wait to see the final results in a few months,... Read more

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Carlton Pools built our pool and deck area a few years ago and so far, it's been fine with the exception of some weak spots in the deck. They told us with all the crazy weather this winter, the concrete was expanding and contracting too quickly which left us with a few annoying cracks in the deck. Nothing awful but definitely not nice to look at if you're a perfectionist like me!! We had the company come out for repairs this week so we could get it out of the way. Once they finished the deck looked great and I have no complaints. The one thing... Read more

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I was reading some of the comments from before and just wanted to say we had a wonderful experience with Carlton Pools. Some of our friends in the neighborhood recommended them when we needed to have someone come in and repair/redo some of the plaster work in our pool....suffice to say we weren't happy with the company that did the original installation of the pool and didn't want them to touch it again. Anyway, we actually got hold of Carlton Pools as soon as we called them, and they scheduled a review of the damage for the same week, which I... Read more

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I had LED lighting installed in my pool last summer and at first they worked great. The technicians from carlton pools did a great job with the project and pit them in on time and everything. but then a month later I found that they wouldn't turn on. I tried to contact the company and to no avail they would not return any of my calls!! finally I get a call back saying they wouldn't be able to look at it until October because of time issues. I had to delay closing my pool just to wait for them to come assess the lighting problem. However on the... Read more

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My pool cover broke from all of the snow being piled on top of it. I was frantic because I knew my pool would get ruined from the winter weather. I called up carlton pools since they were the ones who made the custom cover for my pool. they do not return my calls!! finally they called me back days later and told me they can't come out until the weather has cleared up. they set up an appointment for 2 weeks ahead since that's all they have open. rediculous! Read more

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I'm really miffed about my expeirenece wirh Carlton Pools this weekend. We had a huge snowstorm and as a result our pool cover was a mess and we were worried that the snow would ruin in. We called them and apparently our servicr contract does NOT include snow emergencies!! Needless to say we were very annoyed. They were polite on the phone and offered a discount anyway, which was nice, but i am disappointed. I hope they get their act together with the maintenance contracts. Too confusing and unclear. Read more

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Back in September I signed a contract with Carlton Pools for a custom in ground swimming pool, with construction set to begin mid October. The project was to be done in two phases. the first phase was complete on time but then a month later the concrete seemed to be cracked in one corner. I called them profusely but no answer. finally a day later the manager calls me back and says that it will be handled during the second phase. second phase begins in april. I asked if they could speed up the process but they said they couldn't do it because... Read more

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OK, so I've had my pool for the past year and Carlton built it--so far so good in terms of the actual pool itself. The workmanship is fine especially for the price, which was pretty affordable. especially considering all the custom work we had done on it. My only problem consistently with Carlton Pools has been their communication skills. Since they were the most affordable contractor I was ok with calling there office three or four times before someone picked up the phone, even though that was frustrating. Their communication skills when the... Read more

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