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  • Customers like
    • Customer service2
    • Product2
  • Customers don't like
    • Workmanship1
    • Post sale service1

  • 1 day ago
  • Installers
  • Levittown, Pennsylvania
  • 12

I hired Carlton pools to add a few amenities to my pool because it seemed dull to me. I wanted to revamp it with a slide and some waterfalls. From beginning to end I thought thier service was great. They gave me. Reasonable quote then explained the construction process and project timeline thoroughly. Everything went well. There were time that I called to follow up and got no response which was... Read more

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  • Jul 23
  • Other
  • Richardson, Texas
  • Pool Remodeling
  • 28
  • REVIEW RATING 4/5

No problem with pool for 17 years (Anthony-Sylvan pool); did $15K+ renovation with Carlton - worst decision ever! Pool leaked in years 1 and 3 after renovation. Couldn't fill pool due to leaks, therefore, couldn't swim! In the 3 summers since the renovation, couldn't swim over 25% of the summer months since the service to address the leaks was poor. Phone calls ignored/not returned. Escalated... Read more

Was this review helpful? 1 0

  • Jul 13
  • Plumbing fixtures
  • Beverly, New Jersey
  • Positive Experience
  • 44
  • REVIEW RATING 4/5

My experience with Carlton Pools building our custom in-ground cement pool was overall a good in terms of quality and good customer service. The construction project went great, our was done on time and the staff was very nice and respectful to our property. The construction didn't disturb the rest of our yard and they cleaned up their messes. The pool was built exactly how we wanted, with a... Read more

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  • Jul 07
  • Installers
  • Telford, Pennsylvania
  • Carlton Pools Installation
  • 1
  • 1
  • 45
  • REVIEW RATING 3/5

They told me I had to replace the coping and tile because the coating was coming off,It was there coating.It has been three months and 5000 later and the coating is still not repaired.DO Not deal with these people.They do not do what they say.For three months I saw them for a total of 4 days.Then they wanted payment for the unfinished pool.I have tried to communicate with them but to no avail.I... Read more

Was this review helpful? 1 0

  • Jun 14
  • Installers
  • West Chester, Pennsylvania
  • Positive Experience
  • 129
  • REVIEW RATING 4/5

I had a custom in-ground pool installed in my backyard just a couple months ago by Carlton Pools. Aside from my property being torn up and in disarray for a while during construction, I though their customer service was perfectly fine. They built the pool exactly the way I wanted it, with the rectangle shape. They always kept me informed of what was going on through the process. The sales person... Read more

Was this review helpful? 0 0

Prepaid for our pool in October and they dug it out then. Haven't seen them since. They claim they can't do anything because of rain. It's the dryest may on history. They are theives Add comment

  • May 22
  • Plumbing fixtures
  • Woodside, Pennsylvania
  • Tile Repair
  • 161
  • REVIEW RATING 5/5

We made an appt 2 weeks ago for tile repair they never showed up. Claimed it was raining well not where we live. It took 24 hrs to finally get in touch with the manager. When we finally did he really didn't care. I explained we are having a 30th bday party. He said "oh well I can't control the weather." The only Problem is it didn't rain until late afternoon. This company and their manager is... Read more

Was this review helpful? 0 1

  • Mar 27
  • Installers
  • Spring City, Pennsylvania
  • Pool Installation
  • 216
  • REVIEW RATING 4/5

My pool is 11 years old and has a leak. It is under the freeze line so the construction of the pool is the cause of this defect. The pipes are all underneath the pool. It cost $400 to determine the leak and is now going to cost $6,000 to repair it. The companies that I am working with to determine and repair the pool both had the same response - "oh a Carlton Pool. We see this all the time."... Read more

Was this review helpful? 1 2

  • Oct 06, 2014
  • Installers
  • Lakewood Township, New Jersey
  • Unreliable Constructor
  • 253
  • REVIEW RATING 5/5

Carlton pools is the worst company I have ever dealt with! They do not provide good customer service whatsoever and lie to people. Their sales associate lied to us about so many things and when we confronted him he hung up the phone. Their company never completed anything they said on time but always expected payment. Their main point of contacts knew nothing about the pool and never returns... Read more

Was this review helpful? 5 1

  • Jun 02, 2014
  • Construction
  • Philadelphia, Pennsylvania
  • Inground Pool
  • 2
  • 2
  • 380
  • REVIEW RATING 5/5

Carlton pools installed a pool for us in 2007. Although they were very slow during the process I also had some concerns when the side wall dirt caved in on the stones prior to shooting the gunite. I was told do not worry this pool will last forever. now in 2013 we had major cracking in the wall under the waterfall. Carlton started to do a patch job but stopped midway. The problem seems that... Read more

Was this review helpful? 9 1

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