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4.3 Based on 20 reviews
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  • Customers like
    • Product 6
    • Customer service 3
  • Customers don't like
    • Customer service 4
    • Post sale service 1
    • Customer service and lack of responsibility 1

Numerous calls to come and check where there is a leak. Left message after message. No reply Paul. So much for customer service. You install the pool you follow up Add comment

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I signed a contract in August 2015 to have my pool renovated in mid March 2106. They started the project on time which included installing all new coping. After the coping was installed they started the prep work for the application of Aquabright which includes an acid wash. They did not protect the new coping and new pavers when they were acid washing the pool and now the coping is ruined and 20+ pavers are ruined. I called Carlton the same... Read more

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I called Carlton Pools last weekend to schedule my pool being opened for the summer. Since Memorial Day is coming up I was hoping I could have it ready to go by that time and have a pool party (not like this weather is agreeing so far). When I called on Saturday they seemed amenable and said it should be no problem to have someone come up and work on the pool. They said they’d schedule it and give me a call back. But yesterday, they called and... Read more

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So, my story goes like this: I was looking for a pool service company in the Bucks County, PA, area that could give my pool the magnificent look I have always desired it have. Late this winter, I came across Carlton Pools online. The website looked nice, and as I browsed through the site, I noticed they had some great looking pool shapes, as well as some advice that I could use to spruce up the look of my backyard. After mulling it over with my... Read more

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I recently visited the Carlton Pools retail location in Warminster, PA. I have been shopping around for someone to install an in ground pool at my home, so I figured I would give this company a try since they are not too far away. When I walked in the store, I was pleasantly surprised. They have pool toys, chemicals, cleaners, and event patio furniture for sale. I chatted with someone about my thoughts on a new pool, and after about ten minutes... Read more

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Carlton Pools built our pool and deck area a few years ago and so far, it's been fine with the exception of some weak spots in the deck. They told us with all the crazy weather this winter, the concrete was expanding and contracting too quickly which left us with a few annoying cracks in the deck. Nothing awful but definitely not nice to look at if you're a perfectionist like me!! We had the company come out for repairs this week so we could get... Read more

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I was reading some of the comments from before and just wanted to say we had a wonderful experience with Carlton Pools. Some of our friends in the neighborhood recommended them when we needed to have someone come in and repair/redo some of the plaster work in our pool....suffice to say we weren't happy with the company that did the original installation of the pool and didn't want them to touch it again. Anyway, we actually got hold of Carlton... Read more

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I had LED lighting installed in my pool last summer and at first they worked great. The technicians from carlton pools did a great job with the project and pit them in on time and everything. but then a month later I found that they wouldn't turn on. I tried to contact the company and to no avail they would not return any of my calls!! finally I get a call back saying they wouldn't be able to look at it until October because of time issues. I... Read more

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My pool cover broke from all of the snow being piled on top of it. I was frantic because I knew my pool would get ruined from the winter weather. I called up carlton pools since they were the ones who made the custom cover for my pool. they do not return my calls!! finally they called me back days later and told me they can't come out until the weather has cleared up. they set up an appointment for 2 weeks ahead since that's all they have open.... Read more

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I'm really miffed about my expeirenece wirh Carlton Pools this weekend. We had a huge snowstorm and as a result our pool cover was a mess and we were worried that the snow would ruin in. We called them and apparently our servicr contract does NOT include snow emergencies!! Needless to say we were very annoyed. They were polite on the phone and offered a discount anyway, which was nice, but i am disappointed. I hope they get their act together... Read more

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