Submit ›
or
4.1 Based on 20 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Product 5
    • Quality 2
    • Workman ship and the experience 2
  • Customers don't like
    • Customer service 4
    • Customer service and lack of responsibility 1
    • Post sale service 1
Advanced
search
loading...
More Less

I have posted the following which I am trying to remove it for past several days from pissedconsumer.com. I have followed the WEB site "pissedconsumer.com" with notarized letter/S and still has not been removed. I have posted a new posting for Carlton Pool # 861990. Pissed-consumer.com , PLEASE remove this posting #853754. The information below is NOT accurate I just having to place pool in my backyard and unfortunately, hired Carlton which We... Read more

Was this review helpful? 0 0

We just place a pool in my backyard , Malvern,PA and Carlton pool did a fantastic job to build it for us. We are very happy with pool construction and their customer service is the KEY to their success. I recommend Carlton pool to all. We just place a pool in my backyard , Malvern,PA and Carlton pool did a fantastic job to build it for us. We are very happy with pool construction and their customer service is the KEY to their success. I... Read more

Was this review helpful? 0 0

Horrible customer service. Never call you back. Only care about money. The technicians are not trained and have handwriting worse that a five year old. Website sucks. Online forms never get responded too. Paul never calls back. Brian lies and so on

Add comment

Numerous calls to come and check where there is a leak. Left message after message. No reply Paul. So much for customer service. You install the pool you follow up

Add comment
Video
1 of 2

I signed a contract in August 2015 to have my pool renovated in mid March 2106. They started the project on time which included installing all new coping. After the coping was installed they started the prep work for the application of Aquabright which includes an acid wash. They did not protect the new coping and new pavers when they were acid washing the pool and now the coping is ruined and 20+ pavers are ruined. I called Carlton the same... Read more

Was this review helpful? 1 0

I called Carlton Pools last weekend to schedule my pool being opened for the summer. Since Memorial Day is coming up I was hoping I could have it ready to go by that time and have a pool party (not like this weather is agreeing so far). When I called on Saturday they seemed amenable and said it should be no problem to have someone come up and work on the pool. They said they’d schedule it and give me a call back. But yesterday, they called and... Read more

Was this review helpful? 0 0

I recently visited the Carlton Pools retail location in Warminster, PA. I have been shopping around for someone to install an in ground pool at my home, so I figured I would give this company a try since they are not too far away. When I walked in the store, I was pleasantly surprised. They have pool toys, chemicals, cleaners, and event patio furniture for sale. I chatted with someone about my thoughts on a new pool, and after about ten minutes... Read more

Was this review helpful? 0 0

Carlton Pools built our pool and deck area a few years ago and so far, it's been fine with the exception of some weak spots in the deck. They told us with all the crazy weather this winter, the concrete was expanding and contracting too quickly which left us with a few annoying cracks in the deck. Nothing awful but definitely not nice to look at if you're a perfectionist like me!! We had the company come out for repairs this week so we could get... Read more

Was this review helpful? 0 0

I was reading some of the comments from before and just wanted to say we had a wonderful experience with Carlton Pools. Some of our friends in the neighborhood recommended them when we needed to have someone come in and repair/redo some of the plaster work in our pool....suffice to say we weren't happy with the company that did the original installation of the pool and didn't want them to touch it again. Anyway, we actually got hold of Carlton... Read more

Was this review helpful? 2 0

I had LED lighting installed in my pool last summer and at first they worked great. The technicians from carlton pools did a great job with the project and pit them in on time and everything. but then a month later I found that they wouldn't turn on. I tried to contact the company and to no avail they would not return any of my calls!! finally I get a call back saying they wouldn't be able to look at it until October because of time issues. I... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about Carlton Pools.
Filing a new complaint about
×