Submit ›
  • Customers like
    • Product1
    • Customer service1
  • Customers don't like
      No items

  • Jun 14
  • Installers
  • West Chester, Pennsylvania
  • Positive Experience
  • 82
  • REVIEW RATING 4/5

I had a custom in-ground pool installed in my backyard just a couple months ago by Carlton Pools. Aside from my property being torn up and in disarray for a while during construction, I though their customer service was perfectly fine. They built the pool exactly the way I wanted it, with the rectangle shape. They always kept me informed of what was going on through the process. The sales person... Read more

Was this review helpful? 0 0

Prepaid for our pool in October and they dug it out then. Haven't seen them since. They claim they can't do anything because of rain. It's the dryest may on history. They are theives Add comment

  • May 22
  • Plumbing fixtures
  • Woodside, Pennsylvania
  • Tile Repair
  • 126
  • REVIEW RATING 4/5

We made an appt 2 weeks ago for tile repair they never showed up. Claimed it was raining well not where we live. It took 24 hrs to finally get in touch with the manager. When we finally did he really didn't care. I explained we are having a 30th bday party. He said "oh well I can't control the weather." The only Problem is it didn't rain until late afternoon. This company and their manager is... Read more

Was this review helpful? 0 1

  • Mar 27
  • Installers
  • Spring City, Pennsylvania
  • Pool Installation
  • 181
  • REVIEW RATING 4/5

My pool is 11 years old and has a leak. It is under the freeze line so the construction of the pool is the cause of this defect. The pipes are all underneath the pool. It cost $400 to determine the leak and is now going to cost $6,000 to repair it. The companies that I am working with to determine and repair the pool both had the same response - "oh a Carlton Pool. We see this all the time."... Read more

Was this review helpful? 0 1

  • Oct 06, 2014
  • Installers
  • Lakewood Township, New Jersey
  • Unreliable Constructor
  • 235
  • REVIEW RATING 5/5

Carlton pools is the worst company I have ever dealt with! They do not provide good customer service whatsoever and lie to people. Their sales associate lied to us about so many things and when we confronted him he hung up the phone. Their company never completed anything they said on time but always expected payment. Their main point of contacts knew nothing about the pool and never returns... Read more

Was this review helpful? 5 1

  • Jun 02, 2014
  • Construction
  • Philadelphia, Pennsylvania
  • Inground Pool
  • 2
  • 2
  • 362
  • REVIEW RATING 5/5

Carlton pools installed a pool for us in 2007. Although they were very slow during the process I also had some concerns when the side wall dirt caved in on the stones prior to shooting the gunite. I was told do not worry this pool will last forever. now in 2013 we had major cracking in the wall under the waterfall. Carlton started to do a patch job but stopped midway. The problem seems that... Read more

Was this review helpful? 9 1

  • Oct 02, 2013
  • Installers
  • Flemington, New Jersey
  • Pool Installation
  • 1
  • 1
  • 563
  • REVIEW RATING 5/5
Carlton Pools - Tiles Feel Off and Pool Discolored Due to Poor Workmanship
1 of 10

Having pool tiles removed and new ones placed plus acid wash today and tomorrow at a cost of over $5000. I have MANY pictures where the original tiles never made full contact with the mastic and simply fell off. Also, the poor quality of the marble dust used in the construction is evident in the mottling and staining. I've had to drain pool, pay for removal of loose tiles, install new tiles and... Read more

Was this review helpful? 9 3

  • Jun 20, 2013
  • Construction
  • Philadelphia, Pennsylvania
  • Pool
  • 1
  • 1
  • 245
  • REVIEW RATING 4/5

The dam wall between the main pool and the spa keeps losing tiles. We had it repaired when the pool was 4 years old, cost $1200, Carlton wanted $2100. They accept no responsibility. The worst part is no one discussed with us the possibility that this could happen. We wanted the spa separate from the pool but the salesman gave reasons why it was a bad idea... separate pump, more piping, etc. ... Read more

Was this review helpful? 5 3

  • May 26, 2013
  • Installers
  • Swimming Pool
  • 310
  • REVIEW RATING 4/5

Not only does Carlton leave important things out of their "competitive bidding" process, such as the cost of excavation, water, and electric, but their service is horrible. No one at the top is accountable, and they are unresponsive. They use horrible electricians who never return to complete service. We started the process of having a pool installed in May of 2012. They were supposed to start in... Read more

Was this review helpful? 4 1

  • Aug 08, 2012
  • Repairs
  • Philadelphia, Pennsylvania
  • Heater Repair
  • 2
  • 2
  • 556
  • REVIEW RATING 5/5

Having a pool built by Carlton, it was natural for me to call their office when I experienced an issue with the heater this summer. Besides not fixing the problem completely, requiring another company fixing it properly, they charge $218 per hour!!! Disgrace!!! It is an absolute outrage that anyone in their right mind would charge these types of rates to work on a heater, and obviously do not... Read more

Was this review helpful? 7 0

Had an experience with Carlton Pools?

Write a review
Did not find what you were looking for?
 
×
You are reading about Carlton Pools.
Filing a new complaint about
×