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  • Customers like
    • Product 4
    • Customer service 1
  • Customers don't like
    • Customer service 3
    • Post sale service 1

I had LED lighting installed in my pool last summer and at first they worked great. The technicians from carlton pools did a great job with the project and pit them in on time and everything. but then a month later I found that they wouldn't turn on. I tried to contact the company and to no avail they would not return any of my calls!! finally I get a call back saying they wouldn't be able to... Read more

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My pool cover broke from all of the snow being piled on top of it. I was frantic because I knew my pool would get ruined from the winter weather. I called up carlton pools since they were the ones who made the custom cover for my pool. they do not return my calls!! finally they called me back days later and told me they can't come out until the weather has cleared up. they set up an appointment... Read more

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I'm really miffed about my expeirenece wirh Carlton Pools this weekend. We had a huge snowstorm and as a result our pool cover was a mess and we were worried that the snow would ruin in. We called them and apparently our servicr contract does NOT include snow emergencies!! Needless to say we were very annoyed. They were polite on the phone and offered a discount anyway, which was nice, but i am... Read more

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Back in September I signed a contract with Carlton Pools for a custom in ground swimming pool, with construction set to begin mid October. The project was to be done in two phases. the first phase was complete on time but then a month later the concrete seemed to be cracked in one corner. I called them profusely but no answer. finally a day later the manager calls me back and says that it will be... Read more

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OK, so I've had my pool for the past year and Carlton built it--so far so good in terms of the actual pool itself. The workmanship is fine especially for the price, which was pretty affordable. especially considering all the custom work we had done on it. My only problem consistently with Carlton Pools has been their communication skills. Since they were the most affordable contractor I was ok... Read more

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My pool needed the plaster sealed in places where cracks were showing. The cracks had appeared after I opened the pool for spring, and called Carlton Pools to have them come assess it for repairs. They said that the cold climate of the winter had caused the ground to move and push on the plaster, causing the cracks. They said for the price of $1,687.20 that the cracks would be resealed. However,... Read more

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I had a brand new kidney style custom inground pool built over the summer by the contractors of Carlton pools. It was built late according to the construction timeline which made my yard be in shambles all summer long. this was extremely annoying to deal with. finally the pool was finished in sept but by that time we had to close it for the winter. itching to get in it next year but other than... Read more

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I am the general manager of an indoor water park and my company partners with Carlton Pools for their cleaning and maintenance services. Our park is open all year long and their technicians come twice a week to thoroughly clean the areas, check the chemicals and balance the water. They do a great job and abide by our pool regulations. When it comes to commercial work they do it with... Read more

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did not have Carlton Pools as a contracting company, just as a valet service. Although I haven't lost any money in damages, the service could be better. Don't get me wrong, it's great not having to take care of my own pool and maintain it myself. But sometimes the technicians don't come when they are supposed to if it is stormy out and they don't say much, just get right to work when they do... Read more

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Paid Carlton Pools contractors to conduct some renovations on my pool before I close it for the winter. I was charged 9,890 for new filtration system installation as well as a new pool surface. The project was complete on time, after I had paid it all in full. The technicians were courteous to my yard and seemed to know what they were doing. After they left, there was a black mark that showed up... Read more

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