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  • Customers like
    • Customer service3
    • Product2
  • Customers don't like
    • Post sale service1
    • Workmanship1

  • Aug 30
  • Installers
  • West Chester, Pennsylvania
  • Winterize
  • 2
  • REVIEW RATING 3/5

We use Carlton Pools for their valet maintenance and pool closing service. My wife and I are retired and travel to our getaway home in Florida during the winter. Since we are leaving to live there early this year, we had our pool closed ahead of time last week. They do a wonderful job cleaning and winterizing our pool for us. I have bad arthritis and cannot move around as well as I used to, so... Read more

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  • Aug 27
  • Installers
  • Levittown, Pennsylvania
  • 18
  • REVIEW RATING 3/5

My wife and I after living in our house for over 10 years decided to have an in ground pool built in our backyard to enjoy time with our grand kids. From the design and construction to the building and materials, Carlton Pools was great. we worked with Adam on the design picking out a pool shape that would fit the yard best. they had computer images and digital technology to layout how the pool... Read more

Was this review helpful? 1 0

  • Aug 23
  • Installers
  • Marlton, New Jersey
  • Carlton Pools Renovation
  • 14
  • REVIEW RATING 3/5

My in ground pool was remodeled by Carlton Pools last year and they did a decent job. The tiling and coping was chipping off and cracking so I had them replace it. I thought their service was attentive and friendly. I also needed a New custom cover for the pool so I can winterize it this season properly. Vogt was delivered and ready in no time. The company is a franchise all over the area but... Read more

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  • Aug 19
  • Installers
  • Riverside, New Jersey
  • 16
  • REVIEW RATING 3/5

Haven't used my in ground pool in years and it had some leaks. I hired Carlton Pool renovation team to give it a make over as I wanted to start using it again. My project was assigned to John who was extremely nice and understanding with what I wanted done. After the initial inspection they let me know what repairs were needed. It took a while to have the renivation completed and it was... Read more

Was this review helpful? 1 0

  • Jul 28
  • Plumbing fixtures
  • Levittown, Pennsylvania
  • Carlton Pools Slide Installation
  • 66
  • REVIEW RATING 3/5

I hired Carlton pools to add a few amenities to my pool because it seemed dull to me. I wanted to revamp it with a slide and some waterfalls. From beginning to end I thought thier service was great. They gave me. Reasonable quote then explained the construction process and project timeline thoroughly. Everything went well. There were time that I called to follow up and got no response which was... Read more

Was this review helpful? 0 0

  • Jul 23
  • Plumbing fixtures
  • Richardson, Texas
  • Carlton Pools Renovation
  • 72
  • REVIEW RATING 5/5

No problem with pool for 17 years (Anthony-Sylvan pool); did $15K+ renovation with Carlton - worst decision ever! Pool leaked in years 1 and 3 after renovation. Couldn't fill pool due to leaks, therefore, couldn't swim! In the 3 summers since the renovation, couldn't swim over 25% of the summer months since the service to address the leaks was poor. Phone calls ignored/not returned. Escalated... Read more

Was this review helpful? 3 0

  • Jul 13
  • Plumbing fixtures
  • Beverly, New Jersey
  • Positive Experience
  • 73
  • REVIEW RATING 4/5

My experience with Carlton Pools building our custom in-ground cement pool was overall a good in terms of quality and good customer service. The construction project went great, our was done on time and the staff was very nice and respectful to our property. The construction didn't disturb the rest of our yard and they cleaned up their messes. The pool was built exactly how we wanted, with a... Read more

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  • Jul 07
  • Installers
  • Telford, Pennsylvania
  • Carlton Pools Installation
  • 1
  • 1
  • 66
  • REVIEW RATING 4/5

They told me I had to replace the coping and tile because the coating was coming off,It was there coating.It has been three months and 5000 later and the coating is still not repaired.DO Not deal with these people.They do not do what they say.For three months I saw them for a total of 4 days.Then they wanted payment for the unfinished pool.I have tried to communicate with them but to no avail.I... Read more

Was this review helpful? 2 0

  • Jun 14
  • Installers
  • West Chester, Pennsylvania
  • Positive Experience
  • 151
  • REVIEW RATING 4/5

I had a custom in-ground pool installed in my backyard just a couple months ago by Carlton Pools. Aside from my property being torn up and in disarray for a while during construction, I though their customer service was perfectly fine. They built the pool exactly the way I wanted it, with the rectangle shape. They always kept me informed of what was going on through the process. The sales person... Read more

Was this review helpful? 0 0

Prepaid for our pool in October and they dug it out then. Haven't seen them since. They claim they can't do anything because of rain. It's the dryest may on history. They are theives Add comment

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