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We hired Carlton to refinish our guinite pool. We purchased the expensive chemical additives per their directions. No other refinish bidders required us to add these chemicals. In just over a year, our finish showed stains is several areas and acquired a cracked...
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Anonymous
Sean

Great info. I wont be using them.

I didn't like
  • Post sale service
  • Project management
#1076335
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We contracted Carlton pools to build our in-ground pool July 30th 2016. We still do not have a pool we can use. We have missed Mothers Day, my 12 year olds summer bday party, Father's Day, our yearly summer vacation, now 4th of July my yearly party was cancelled. I...
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Anonymous
Anonymous

Sorry you're going through this! That's normal for Carlton Pools! They are the absolute worst pool construction company!

#1068104
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I went to Carlton Pools and the sales person was good at walking through the process and help during the installation. However, the project management was very poor. Not one target date was met and the pool was a month overdue. Many excuses were given but none that...
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Anonymous
Anonymous

THE ABSOLUTE WORST POOL COMPANY!

Anonymous
Anonymous

Horrible customer service. They never answer the phone and take days or longer to return calls. Pool is 15 years old. Replaced equipment twice already and the heater will n...

2.0
I liked
  • Sales person dan
I didn't like
  • Demanding money upon partial finished product
  • Project management
#1067055
Reply to reviews

Carlton Pools - The worst pool company

Carlton Pools
#1082215
We built a pool that cost $160,000 it has been a nightmare. Cracks in pool Heaters do not work. Nor do cleaners. People come out who do not know what they are doing. Have been unable to swim in my own pool for most of summer. Am furious
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Carlton Pools - They suck

Carlton Pools
#1056217
1.0
Details
Where to start? from start to finish this project was a train wreck. First the mexican crewforce was a disaster. I sugested that i will get a dumpster for their trash disposal and they said it was not nessary. 4 days later the trash from breaks and lunches also packing debris piled high. I complained, they sent a *** to pick up, no he dug a hole with his machine and burried it
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Carlton Pools Sales Representative Review

Carlton Pools
#1024291
1.0
Details
The sales person that came to the house was unprepared, rude, condescending, obnoxious and told us to "just join a swim club." There is no way we would ever consider using this low class unprofessional group of morons.
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website

Carlton Pools Customer Care Review

Carlton Pools
#855695
1.0
Details
Horrible customer service. Never call you back. Only care about money. The technicians are not trained and have handwriting worse that a five year old. Website sucks. Online forms never get responded too. Paul never calls back. Brian lies and so on
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Website
We recently had a beautiful pool installed by Carlton. The overall appearance is fantastic and it definitely serves our family needs. That being said, there have been a few issues since. The hot tub jets have never worked properly despite being looked at and "repaired"...
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2.2
#942174
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I just recently decided to buy a pool from Carlton pools but when I picked out the pool it was a 35x 18' pool. Bob came out who flags the design for you and after he did we found that most of the pool was only 10' wide. They should have explained it to us first when we...
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1.1
#930959
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I have posted the following which I am trying to remove it for past several days from pissedconsumer.com. I have followed the WEB site "pissedconsumer.com" with notarized letter/S and still has not been removed. I have posted a new posting for Carlton Pool # 861990....
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I liked
  • Quality
#862007
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Carlton Pools Pool Remodeling Review from Jamison, Pennsylvania
I signed a contract in August 2015 to have my pool renovated in mid March 2106. They started the project on time which included installing all new coping. After the coping was installed they started the prep work for the application of Aquabright which includes an...
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Anonymous
Anonymous

Why did you go to Carlton for coping anyway? They out source it as they do not have their own crews for coping and tile work.

1.0
Jamison, Pennsylvania
I didn't like
  • Customer service and lack of responsibility
#850735
Reply to reviews
I called Carlton Pools last weekend to schedule my pool being opened for the summer. Since Memorial Day is coming up I was hoping I could have it ready to go by that time and have a pool party (not like this weather is agreeing so far). When I called on Saturday they...
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3.9
#847069
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I recently visited the Carlton Pools retail location in Warminster, PA. I have been shopping around for someone to install an in ground pool at my home, so I figured I would give this company a try since they are not too far away. When I walked in the store, I was...
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5.0
I liked
  • Customer service
#817191
Reply to reviews
Carlton Pools built our pool and deck area a few years ago and so far, it's been fine with the exception of some weak spots in the deck. They told us with all the crazy weather this winter, the concrete was expanding and contracting too quickly which left us with a few...
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4.0
I liked
  • Product
I didn't like
  • Customer service
#793711
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