Carlton Pools
Reviews and Complaints
250.00 coupon was never sent/ horrible tile job
Carlton Pools, horrendous customer service
Worse pool company, buyer beware!!!
Poor business relationship with installation
Not Pissed Off
Carlton Pools Bait & Switch
May 09, we signed a contract with Carlton Pools, Collegeville, gave them $1,000 deposit for their kidney shaped pool for 30,000.00. It was supposed to be in place by July 6, 2009. We cut down trees in preparation and we planned a party for our granddaughter in August.THEN NOTHING HAPPENED!
It took 4 weeks for them to pick up an application from our township,6 weeks till someone came out to view our property, 8 weeks to find out we needed a topo, 10 weeks to find out we needed 2 variances, so on and so on. Our granddaughter was very disappointed, our yard a mess, our trees are cut down to 4' and we still DO NOT have a pool in 2010.
The only thing they were QUICK AT was CASHING OUR CHECK and putting up an advertizement sign in our front yard! Even before we saw anyone.
I spoke to the owner about their pessimissim, why put in a pool in October just to close it. He had our deposit, I wanted to be first in the spring of 2010 like their ad says deposit now get this years price.
He said he would not honor the same price because they would only profit a few thousand dollars not that it's the old "BAIT & SWITCH" but usually people enhance their pool HIS EXACT WORDS! We didn't matter because he didn't make enough profit.
After reading the horrors of the people who did get a Carlton pool, apparently their product is as bad as their customer service. Maybe I was lucky after all. Consumer beware!
Carlton Pools
Carlton Pools is by far the worst company
Carlton Pools does not and will not stand behind their warranty-you are on your own. Not one person in that company will stand behind their product or even pick up a phone to talk to you.
You will NEVER hear from your salesperson again once you sign a contract. The President and VP of the company are two of the biggest low life's you will ever meet. Cracked filters, bad tile jobs and the worst cement job in the world. We had the pool inspected by a professional and they said he had no idea what he was talking about.
The owner is rude, crude and about as crooked as they come.
Run don't walk-run away from Carlton Pools.
Carlton pools- no integrity, good ole' boys, unintelligent
Carlton Pools
Bullies Consumers
Carlton Pools provide a poor product.
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I can guarantee that this is not true! If you contact us at 215.674.8185 we can discuss this. If you didn't receive your gift certificate we will make sure you get one ASAP.