Jamison, Pennsylvania
1 comment
Not resolved

I signed a contract in August 2015 to have my pool renovated in mid March 2106.They started the project on time which included installing all new coping.

After the coping was installed they started the prep work for the application of Aquabright which includes an acid wash. They did not protect the new coping and new pavers when they were acid washing the pool and now the coping is ruined and 20+ pavers are ruined. I called Carlton the same day, took pictures and videos and sent to Carlton Pools. This happened on 4/23/16 and as of 5/19/16, nothing has been done by Carlton to resolve this issue.

I have already paid Carlton $14,000 and they have done nothing about the coping, pavers and the Aquabright. My pool has green water and is dirty.

They have not responded to my numerous emails or voicemail messages.This is unacceptable and time to escalate to the next level.

Review about: Pool Remodeling.

I didn't like: Customer service and lack of responsibility.

Review #850735 is a subjective opinion of a user.

1.0
Customer service
Discounts and Special Offers
Reliability
Value for money
Website
Warranty
Turnaround Time
Exchange, Refund and Cancellation Policy
Staff
Diversity of Products or Services
Price Affordability
Service Scheduling
Advertised vs Delivered
Product or Service Quality
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

Had an Experience with Carlton Pools?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1168005

Why did you go to Carlton for coping anyway? They out source it as they do not have their own crews for coping and tile work.

You May Also Like

Carlton Pools - Tiles Feel Off and Pool Discolored Due to Poor Workmanship Carlton Pools "Having pool tiles removed and new ones placed plus acid wash today and tomorrow at a cost of over $5000. I have MANY pictures where the original tiles never made..." Read more First American Home Warranty - Totally Blown Away by FAHW's Business Practices! First American Home Warranty "I would like to join you in a class action against FAHW. The reason being is that they are falsely advertising what they say they cover. I closed on my house..." Read more Granite Transformations - Review in Household Services category Granite Transformations "I had my counter tops and back splash installed on 11-14-16. When I came home on the first day there was 1 gentlemen working in the kitchen. About 15 min..." Read more Leaffilter North - LeafFilter Shotty Installation Leaffilter North "When I had bought the house a couple months ago I noticed that water was overshooting the gutters. At that time Gutter Helmet was already on the house. I had..." Read more Planters - Failed Package Planters "I am a packaging engineer and purchased the " Nut & Chocolate Trail mix" in Kansas City airport. I passed by a different product because I wanted a zipper bag..." Read more Shipsurance is a big scam, lie, and fraud! Shipsurance "This is the second and final time to get ripped off by Shipsurance. I am an ETSY seller. USPS lost my package. 18 days later they found it. It was..." Read more Greystar - Unorganized and unjust credit reporting Greystar "I moved out of Jefferson Lakeside Apartments 5/31/2013. I turned in my 90 day notice, manager at that time emailed me back to confirm. In 07/2014 I was attempting to..." Read more Lumber Liquidators - Morning Star Strand Bamboo splitting and cupping Lumber Liquidators "Purchased Morning Star solid wood Bamboo flooring for a house in Lake Arrowhead, Ca. It was installed in January 2016. Livingroom, two bedrooms, halls and family room. Now, in June,..." Read more