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From the start it was a pain dealing with carlton pool. They even got the shape of the pool wrong. Several delays. Timing was definitely off from when the pool was to be finished. When it was finially finished, pipes were completely exposed from pump to the pool. They...
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#1329258
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Have been trying to work with them for the last 3 months on repair work. Although the work is covered under warranty, no one responds voice mails. Continue to transfer the ownership to others and no action taken. My advice is to stay away from Carlton pool. Their pool...
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1.0
#1309569
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Carlton Pools - Unhappy customer
Carlton Pools - Unhappy customer
Carlton Pools - Unhappy customer
Carlton Pools - Unhappy customer
After we put pool for the first season was ok. after winter it showed cracks We contacts offiice they send workers pretend to fix it. But you have to leave 10 massages before some one even respond on your massages. They are re-doing An incompetent company - never ever...
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1.3
#1308686
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Carlton Pools - Very disappointing

I hired carlton pools in 2016 to do my pool. It is June 2018 and I have to say it was the most disappointing experience I went though. Customer service is very poor. They told me they are done last year and I paid them but job is still not done. Will never recommend anyone to carlton pools.
1.6
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website
#1277131
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We used Carlton because the previous owners used them to close the pool every year. Setting up the closing wasn't to bad but when we called to have the pool opened things started to fall off the cliff. Took multiple attempts to set up the opening over the course of 3...
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sandralynndavis
sandralynndavis

Closing your pool the prior year would not have caused your pump to leak. You sound like a PITA and trying to blame the company for something. Find a new company and move on.

#1265589
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After putting in a very very expensive pool it immediately showed cracks and for the last 3 years it cracks every time they pretend to fix it. Cleaners do not work and people that they send out have no idea what they are doing. They are re-doing the pool for the 4th...
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Anonymous
Pissed

You should sue. This is happening all over the place to other customers.

1.0
#1257197
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We have arranged for them to do this finish and we can't get a date for installation, they just keep asking for more money. We signed our deal on 3/29/18 they opened the pool on 4/6 and just last Friday they did the coping and tile. They won't give us a date for the...
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1.4
I liked
  • Customer service
I didn't like
  • Demanding money upon partial finished product
#1251839
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Carlton Pools - My "Aqua Bright" finish peeled again!
Carlton built my pool in 2012, since the beginning it has been a disaster. The finish has peeled, bubbled and cracked. They have replaced the finish on 3 occasions and it has now cracked again. Each time I have had to chase them down. Every time this happens I have go...
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Anonymous
Anonymous2

I am having the same exact issue. Please let me know your lawyer information.

Anonymous
Anonymous

I am having the same problem. Have you made any progress?

1.0
I liked
  • Pablo
I didn't like
  • Bad customer service
#1210741
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We have a Carlton Pool and to be honest building a pool isn't any fun LOL I learned that fast but I can tell you we love our Carlton Pool!! At first when we were done I didn't recommend Carlton but watching friends and neighbors get pools from other companies and to...
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3.9
#1112274
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We built a pool that cost $160,000 it has been a nightmare. Cracks in pool Heaters do not work. Nor do cleaners. People come out who do not know what they are doing. Have been unable to swim in my own pool for most of summer. Am furious
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Anonymous
Mjc

The worst experience Constact huge cracks for four yearsNo one knows what they are doing never use them. Pool cost 160,000Dollars. Unable to use it for months at a time. Poor ...

#1082215
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