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After putting in a very very expensive pool it immediately showed cracks and for the last 3 years it cracks every time they pretend to fix it. Cleaners do not work and people that they send out have no idea what they are doing. They are re-doing the pool for the 4th...
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1.0
#1257197
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We have arranged for them to do this finish and we can't get a date for installation, they just keep asking for more money. We signed our deal on 3/29/18 they opened the pool on 4/6 and just last Friday they did the coping and tile. They won't give us a date for the...
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1.4
I liked
  • Customer service
I didn't like
  • Demanding money upon partial finished product
#1251839
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Carlton Pools - My "Aqua Bright" finish peeled again!
Carlton built my pool in 2012, since the beginning it has been a disaster. The finish has peeled, bubbled and cracked. They have replaced the finish on 3 occasions and it has now cracked again. Each time I have had to chase them down. Every time this happens I have go...
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Anonymous
Anonymous

I am having the same problem. Have you made any progress?

Anonymous
PissedinNJ

I am having the same problem. Aquabrite finish is cracking and I can’t get a firm date from Carlton re: the repair.

1.0
I liked
  • Pablo
I didn't like
  • Bad customer service
#1210741
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We have a Carlton Pool and to be honest building a pool isn't any fun LOL I learned that fast but I can tell you we love our Carlton Pool!! At first when we were done I didn't recommend Carlton but watching friends and neighbors get pools from other companies and to...
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3.9
#1112274
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We built a pool that cost $160,000 it has been a nightmare. Cracks in pool Heaters do not work. Nor do cleaners. People come out who do not know what they are doing. Have been unable to swim in my own pool for most of summer. Am furious
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Anonymous
Mjc

The worst experience Constact huge cracks for four yearsNo one knows what they are doing never use them. Pool cost 160,000Dollars. Unable to use it for months at a time. Poor ...

#1082215
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We hired Carlton to refinish our guinite pool. We purchased the expensive chemical additives per their directions. No other refinish bidders required us to add these chemicals. In just over a year, our finish showed stains is several areas and acquired a cracked...
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Anonymous
Sean

Great info. I wont be using them.

I didn't like
  • Project management
  • Post sale service
#1076335
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We contracted Carlton pools to build our in-ground pool July 30th 2016. We still do not have a pool we can use. We have missed Mothers Day, my 12 year olds summer bday party, Father's Day, our yearly summer vacation, now 4th of July my yearly party was cancelled. I...
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Anonymous
Bob

Wow...I had a pool installed by them and had a few bumps during construction of the pool but it was major construction to transform our backyard that had a lot of challenges. ...

Anonymous
Anonymous

Sorry you're going through this! That's normal for Carlton Pools! They are the absolute worst pool construction company!

#1068104
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I went to Carlton Pools and the sales person was good at walking through the process and help during the installation. However, the project management was very poor. Not one target date was met and the pool was a month overdue. Many excuses were given but none that...
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Anonymous
Patrick O

We have a Carlton Pool and to be honest building a pool isn't any fun LOL I learned that fast but I can tell you we love our Carlton Pool!! At first when we were done I didn't...

Anonymous
Anonymous

THE ABSOLUTE WORST POOL COMPANY!

2.0
I liked
  • Sales person dan
I didn't like
  • Project management
  • Demanding money upon partial finished product
#1067055
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Carlton Pools - They suck

Where to start? from start to finish this project was a train wreck. First the mexican crewforce was a disaster. I sugested that i will get a dumpster for their trash disposal and they said it was not nessary. 4 days later the trash from breaks and lunches also packing debris piled high. I complained, they sent a *** to pick up, no he dug a hole with his machine and burried it
1.0
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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#1056217
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Carlton Pools Sales Representative Review

The sales person that came to the house was unprepared, rude, condescending, obnoxious and told us to "just join a swim club." There is no way we would ever consider using this low class unprofessional group of morons.
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website
#1024291
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